POLICY RETURN DEADLINE
Chelsey Jean Lymphatics Products:
If you wish to return an item, please ensure the following conditions are met:
- We only replace items if they are defective, damaged, or incorrect.
- Returns must be initiated within 30 days of the dispatch date.
- Proof of purchase (eg. receipt or order confirmation number) is required.
- Unfortunately no products can be returned due to change of mind.
We do not accept returns or offer refunds for:
- Sale items.
- Gift cards.
- Products damaged due to misuse or improper care.
CJ & CO Circulate Compression Products:
Our money-back guarantee is valid for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- It must be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially deposited. If you’ve done all of this and you still have not received your refund yet, please email hello@chelseyjean.com with MISSING REFUND in the subject line.
We will reply within 72 hours of hearing from you.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective, damaged or incorrect. If you need to exchange it for the same item, send us an email at hello@chelseyjean.com with EXCHANGE as the email subject line.
We make sure to answer all emails within a 72 hour timeframe.
SHIPPING
To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns must be sent with a signature on delivery with a trackable shipping method to ensure safe and documented delivery.
RETURN TO SENDER
Occasionally parcels are returned to our warehouse and marked as ‘Return to Sender’ by Australia Post, meaning the parcel could not be delivered for one of the below reasons:
- The recipient no longer lives at the provided Postal Address.
- The recipient does not collect their parcel from the Post Office in time (within 10 business days)
- The incorrect Postal Address was provided to us.
Chelsey Jean Lymphatics is charged a RTS cost of A$10.50 per parcel by Australia Post.
If we receive a RTS, we will contact you within 5 business days, where you will be able to choose from the following two options:
- We can resend the parcel to a new Postal Address and simply send you an invoice for the re-shipping cost.
- For AU orders: We can issue you with a Store Credit excluding the RTS charge of $10.50.
- For International orders: We can issue you with a Store Credit excluding your original shipping cost.
If we do not hear back from you with your decision within 14 days, you will be automatically be issued a Store Credit to the value of the order subtotal, before shipping.
