Find answers to our most common questions:

Our lymphatic gloves are made from high-quality PVC. The same skin-friendly, non-toxic material used in medical and toy products.

If you notice a “new car” smell at first, that’s totally normal. Its  from manufacturing and fades quickly.To freshen them up: Air them out Wipe with mild soap or vinegar Sprinkle baking soda overnight

Then they’re ready to go!

Our lymphatic gloves are made from high quality PVC, a material used everywhere from packaging to toys to the medical industry. While “medical grade” isn’t necessary for gloves, we do have testing to guarantee they’re non-toxic and safe for daily skin contact.

Yes. The gloves comply with EU REACH Regulations and have been independently verified as Phthalate free, BPA free, PFA free, PAH free, Nickel free, Cadmium free and Lead free. Safe for daily skin contact.

These gloves were designed with ease of use, time-saving healthcare, and results-driven functionality in mind. The double-sided glove plays a key role in the Chelsey Jean Sequence and will outperform a normal bristle brush you may have tried before.

The spiky side stimulates your parasympathetic nervous system, signalling your lymphatic system that it’s time to move. This can create an all-over body flush and a warming sensation. It also promotes relaxation, endorphin release, and movement of stagnant lymphatic fluid. You can also use it to exfoliate your skin before a shower.

You can use this side daily if you’d like, but it’s essential to use it at least every second day for best results.

The balls are composed of ferrite, a ceramic oxide material chosen for its performance and safety benefits. This side of the glove helps break up congestion in your lymphatics at a deeper level.

Here's what ferrite does for your body:

Muscle recovery - deep pressure helps break up internal tissue adhesions and knots

Increased circulation - rubbing the skin causes local vasodilation, rushing oxygen and nutrients to sore tissues

Pain relief - physical stimulation activates sensory receptors, temporarily overriding pain signals sent to the brain

Improved flexibility - regular use loosens surrounding fascia, increasing joint range of motion

And why ferrite as a material:

Excellent hygiene - as a ceramic oxide, it is highly resistant to corrosion, body sweat, and massage oils

Easy to clean - smooth surface won't trap bacteria, allowing easy sanitisation between uses

Temperature retention - holds temperature well, so you can cool the tool in ice or warm it up for thermal therapy

No, you don’t need to be rough. Let the balls do the work at the perfect depth, always following the CJ Sequence.

The spiky side is designed to stimulate your parasympathetic nervous system, which can create a warming or tingling sensation. If it feels uncomfortable, try easing up on the pressure - you don’t need to press hard to get results.

Another option is to gently tap the skin with the glove instead of brushing in long strokes. This still activates your lymphatic system without the extra intensity. Over time, most people find the sensation becomes more comfortable and even relaxing.

We suggest using a gentle soap to clean your gloves, you can remove the balls through the clasps that secure the balls. It is good to do a deep clean once a month and remove all the balls and clean out the casing. 

Watch the video 

The lymphatic pathways are similar on your back as they are your front, however many find it hard to reach the mid back area.

The concentration of lymphatic junctions occurs on your front (breasts/under arm, stomach, crotch) and special attention is given to these “plugs” through the sequence.

For ease of use without compromising the integrity of the system and delivering your body the results it craves, focus and attention is given to the front side of your torso, and 360-degree care to your limbs.

You don’t need to use the system on your backside however you can if you wish!

Remember that lymph will always flow from the back to the front, so draining the front will cause automatic movement from the back.

Toxic build-up doesn’t happen overnight.

Over the years, our bodies are constantly exposed to toxins. Combine that with today’s more sedentary lifestyle, and stagnant lymphatics become part of the problem.

When you begin the protocol, it’s common for cellulite to look worse at first - appearing more dimpled and deeper. This is actually a positive sign that your body is responding.

Keep going. With regular massage, fat deposits, trapped lymph, and cellulite start to break down - but remember, it’s a process.

You may also notice some bruising. This is normal and can be supported by supplementing with a high-quality Vitamin C. It helps strengthen your capillary walls and supports your liver during this important detoxification phase.

It sure is! As you start to drain and detox, a lot of toxins quickly flood your system and your body does its best to drain and remove these toxins. Sometimes, there are some side effects which are temporary such as fatigue, slight aches and pains and headache.

This can be supported by ample water intake, clean diet (lots of fruit and vegies) magnesium supplementation and rest as much as possible – when your body tells you it’s tired, prioritize getting an early night – manage your fatigue as best you can – this is temporary and once you pass through this, you will have amazing energy!

Please start slowly as everybody is different and you may be more toxic than you think.

If you have a pacemaker, implantable cardioverter-defibrillator (ICD)  or any type of metal implant, we advise against using the magnetic balls included with the Chelsey Jean Dual Action Lymphatic Gloves. The magnetic components may interact with metallic components. Fortunately, the magnetic balls are easy to remove and the gloves work effectively to stimulate and support lymphatic flow without the balls.

We recommend avoiding the use of the lymphatic gloves during the first trimester of pregnancy. This is a sensitive time of development, and it’s best to avoid introducing treatments to your routine during this stage.

Start once a day for the first 3–5 days. Check how your body feels. If all good, move to twice daily: Once in the morning and then once at night. Make sure to follow the Chelsey Jean Lymphatic Sequence.

You can technically use any moisturiser, but our Chelsey Jean Lymphatic Cream is designed specifically to support the lymphatic system - it’s not just for hydration. It contains active ingredients that help stimulate circulation, reduce fluid retention, smooth cellulite, and improve skin tone, which regular creams don’t target.  

So while another moisturiser will give slip, it won’t deliver the same results you’ll get from the full system working together.

They’re dual-sided, durable, easy to use and purpose-designed for the full sequence. The spiky side wakes up the lymph, and the roller side helps guide flow -fast, simple and effective. 

Yes of course! Just ensure when using the gloves to be very gentle and always supervised.

Yes absolutely. The gloves work the same way for men as they do for women. They’re designed to support lymph flow, circulation, recovery and overall body maintenance, regardless of gender. Many men use them for stiffness, swelling, muscle recovery, gut support and general wellbeing.

Yes, the gloves and sequence can be used during chemotherapy however we recommend doing so gently and mindfully. It's important to listen to your body. Lighter is better and consistency over intensity is key. The sequence is designed to support lymphatic flow, which can be especially beneficial during treatment however it should never feel uncomfortable or overwhelming. If you're new to lymphatics, start slowly. Use the gloves gently and follow the sequence as shown. Avoid areas that feel tender or are healing post-surgery and skip your session on days when you're not feeling up to it.

Together with the Magnetic Massage Gloves, the Detox and Drain Lymphatic Cream was Chelsey’s first creation.

An expertly curated blend of botanicals works in synergy to improve circulation, reduce inflammation, and stimulate the lymphatic system.

It is lightweight, non-toxic, and leaves the skin hydrated without oily residue. In combination with the CJ sequence, it aids in strengthening and repairing the circulatory system and assists in detoxification of the cells through lymphatic drainage.

Use it once or twice daily. Most customers apply in the morning for freshness and at night as part of their wind-down routine.

If you are just after a moisturizer cream no, but if you are looking for all the other benefits of lymphatic health pair the cream with the gloves. 

Yes. It’s made with gentle botanicals, but we always recommend a patch test if your skin is reactive.

Many customers notice smoother, firmer-looking skin and reduced swelling thanks to its circulation-boosting herbs.

Absolutely. Apply anywhere that feels heavy, puffy, sore, or simply needs hydration and care.

Yes, our creams can be used during pregnancy; however, we strongly recommend performing a patch test first to check for sensitivity, as skin can be more reactive during pregnancy. Avoid applying Castor Oil-based products to the stomach area in the third trimester.

You can use the cream as a standard body moisturizer if you wish. The cream itself has been designed with lymphatic support in mind, so when you do use it you will still be supporting your lymphatic system and encouraging flow even if you don’t use the gloves alongside. Make sure to always rub the cream on, following the sequence.

Many members like to keep one glove in the shower and complete the sequence (spiky side and magnetic balls) and then finish with the cream before dressing. This is also an acceptable way of following the sequence, there are many ways to incorporate.

You can always restock your Lymphatic Cream directly through our website at chelseyjean.com.au. We recommend ordering before you run out to keep your daily sequence consistent. We also offer bundle options and larger sizes so you can stock up and save.

Our products have a shelf life of 3 years. Store in a cool dry place, away from direct sunlight.

As a natural product, slight variations in colour and scent between batches are completely normal — and actually a good sign. Unlike synthetic chemicals, natural and plant-based ingredients are influenced by factors like harvest season, climate, and growing conditions, which means no two batches are ever exactly identical.

Every batch is tested before it leaves us to make sure it meets our quality standards, so while it may look or smell slightly different to your last one, you can be confident it's just as effective.

The active ingredients in MAGfatics work in synergy to improve circulation, reduce pain and inflammation fast, and stimulate recovery through the lymphatic system. Its lightweight, non-toxic formula leaves the skin hydrated and doesn’t leave any oily residue like other magnesium sprays. Keep this spray handy for sore parts of your body and use it regularly to support recovery.

You can spray daily or as needed. Most customers use it after exercise, before bed, or any time muscles feel tight. You can even mix is with your lymphatic cream.

No!!! Our Magnesium Oil does not sting. It’s fast-absorbing, skin-friendly, and feels refreshing every time. And if for some reason it ever does, we’ll refund you.

The formula uses gentle botanicals, but if your skin is highly sensitive we recommend a patch test first.

Most people feel muscle relaxation and tension relief within minutes. With consistent use, you may also notice better sleep, reduced soreness, and improved recovery.

We’ve had no issues taking the CJ&CO Compression on domestic flights. You can carry it as a medical device, and while it’s rare to be questioned, stating it’s for medical purposes should address any concerns.

• Carry-On or Checked Baggage: The compression machine can typically be brought as carry-on luggage if it fits within the airline’s size and weight restrictions. If it’s larger, you may need to check it in.

• Using It In-Flight? You can use the leg compression component during the flight, but you should ALWAYS check with your airline about their rules for using electronic devices on board.

• International Flights? To ensure a smooth experience, we strongly recommend contacting all the airlines you’ll be traveling with before packing it. This way, you can confirm their policies and avoid any risk of the compression device being withheld.

Regardless of whether you’re traveling domestically or internationally, it’s a good idea to quickly confirm with your luggage courier or airline.

You would get the Large size, as it’s designed to fit a wider range of body types. Even if you’re shorter, you’ll still gain the same benefits. If you choose the Regular, anyone larger won’t be able to use it at all.

For exact measurements, check out our size guide here 

The best way to know is to check our size guide here. It will walk you through how to measure and choose the right fit for you.

Yes - the CJ&CO Circulate Compression System was designed exactly for this. It uses gentle, sequential compression (like a wave up the legs, pelvis, and body) to help move fluid back towards your lymph nodes.

This can:

• Support circulation and flow

• Reduce swelling and heaviness

• Provide relief in between appointments, so you’re not relying only on expensive stockings or the occasional hospital massage

It won’t replace medical treatment, but it’s a powerful daily tool you can use at home - far more consistent than a fortnightly massage. Many of our clients with lymphedema use Circulate alongside their existing treatment plan and find it gives them both comfort and control back.

The Circulate range comes in different system options (Legs, Lower Body, Full Body). The best one for you depends on your needs:

• If you mainly experience swelling or heaviness in your legs, the Leg System may be enough.

• If you want to target hips, thighs, and lower body flow, go for the Lower Body System.

• If you want the most complete option, supporting legs, pelvis, and torso, the Full Body System gives the most comprehensive results.

If you’re still unsure, our team can guide you - just reach out through the contact form here. 

Simply wipe the inside and outside of the suit with a clean, damp cloth after use. For a deeper clean, use mild soap and water. Avoid harsh chemicals or machine washing, as these can damage the fabric and the internal components. Allow the suit to air-dry completely before storing.

Yes - the Circulate Compression suit can be shared within a household. We recommend each user wears light clothing (like leggings and a long-sleeve top) during use for hygiene and comfort.

Please note: You cannot use the shorts and the legs on one person at one time as they overlap. 

Most people find 20–30 minutes per session effective, but you can adjust based on comfort and needs. Always follow the guidelines in your manual and listen to your body.

The system is designed to be safe for daily use, but it may not be suitable for everyone. People with certain medical conditions (such as deep vein thrombosis, severe heart issues, or open wounds) should consult their healthcare provider before using compression therapy.

Yes - we offer a hire option so you can experience the Circulate Compression System before committing to purchase. This allows you to test the benefits in your own home and see how it fits into your lifestyle. Many people find that once they try it, they don’t want to go without it. To learn more about hiring, visit our Hire Page here 

Yes. To activate your 24-month warranty, please complete our Warranty Registration form within 14 days of receiving your device. Registration ensures your product is covered and makes it easier for us to support you if anything goes wrong.

Warranty Registration Form

Yes. All Harmonising Mats must be registered within 14 days of delivery to activate the 24-month warranty. This allows us to keep a record of your device and provide faster support if needed.

Warranty Registration Form

It supports your body’s natural detoxification, lymphatic flow, circulation, and relaxation using light therapy, PEMF, healing stones, and frequency technology.

Yes - when used as directed, it’s safe for regular use. Always listen to your body and start with shorter sessions and lower temperatures.

It’s not recommended to sleep overnight on the mat. Use it for therapeutic sessions, then allow your body to rest naturally.

We recommend 3–4 times per week for 30–45 minutes, depending on your body’s needs. Some people enjoy daily use.

Warmth, grounding, and deep relaxation. Some feel some tingling, others feel sleepy or mentally clear. Everyone is different.

For best results, use Chelsey Jean Lymphatic Gloves, Cream, and Magfatics Spray to activate your lymphatic system before your session.

If you’re pregnant, have a pacemaker, or serious health conditions, speak to your healthcare provider before use.

The two jars you received are demonstration tools so you can see how the Mat’s magnetic field terahertz frequency behaves.

The larger jar with the liquidThis liquid represents thick or sticky blood and how the body can feel when circulation or lymph flow is sluggish from things like stress, inflammation, long periods of sitting, dehydration, lack of movement or general overload.When you place it on certain areas of the Mat, the liquid opens into a ring because the frequency moves the particles apart.

 It is a simple way to show movement and separation instead of stagnation.

The smaller cylinder with the magnetWhen you hold this near the Mat, the magnets flicker. This lets you see the magnetic field in real time.

The lymphatic system is one of the most understated systems in the body, yet it has a big job to do. It’s a vast network of tissues and organs that helps remove waste, toxins, and excess fluid, while transporting lymph throughout the body to maintain fluid balance.

It also plays a vital role in your immune system, carrying infection-fighting white blood cells to support your body’s natural defence.

It’s now time to get it working for you.

Your lymphatic system moves around 15 litres of fluid through the body every day. When it stagnates (due to lifestyle, surgery, medication, or toxins), congestion builds up. Supporting lymphatic flow helps your body clear toxins, balance fluids, and strengthen immune function.

The Chelsey Jean Lymphatic Sequence is a simple, 2-minute daily routine designed to activate your lymphatic system. It was developed after years of clinical practice to help people naturally improve detoxification, energy, and overall wellbeing.

You can find more information here and download your own copy of our brochure (you will also get a proper one with your order) 

The sequence stimulates lymphatic flow, helping to move stagnant fluid through your body. Benefits can include reduced swelling and fluid retention, smoother skin, better digestion, improved energy, less brain fog, and a lighter overall feeling.

The glymphatic system is your brain’s waste-clearance system. It drains toxins and excess fluid from the brain, face, and spinal cord - mainly while you sleep. Supporting this system can help reduce puffiness, clear brain fog, and improve skin clarity.

There is an approximate 15L internal sewerage and transportation system in your body. It is a mostly liquid system full of toxic bodily and cellular waste.

As our lives are far more sedentary than our ancestors, we don’t move as much as we should meaning lymphatic flow is diminished and we slowly become congested. Other factors like surgery, medication, gut and liver health and toxin exposure also contribute to increased congestion.

Lymphatic flow is an important detoxification pathway as it is responsible for rounding up and moving toxic waste from within the cells!

Your body needs YOU to take control of this stagnation by using the Chelsey Jean Sequence and watch your vitality soar!

The sequence and compression systems are safe for most people, but you should consult your healthcare provider first if you have:

• Acute infection or fever

• Untreated cancer or tumours

• Deep vein thrombosis (DVT)

• Severe heart, kidney, or liver conditions

• Open wounds, rashes, or skin infections over the treatment area

Yes, the gloves and creams can be used safely on children with gentle pressure. Always avoid broken skin and use common sense - for young children, keep sessions very short.

Some people may notice temporary detox symptoms such as mild fatigue, headaches, bruising, or skin flushing as their lymphatic system begins moving. These are normal and usually pass quickly. Drink water, rest, and continue gently.

Many clients with lipoedema or lymphoedema use our sequence, creams, and Circulate Compression system to reduce heaviness, improve comfort, and support flow. They don’t replace medical treatment, but they can complement your care plan and give you at-home support between appointments.

Yes. Our products are often used as part of post-surgical care to reduce swelling, improve circulation, and may support healing. Always check with your surgeon or healthcare provider before starting.

Yes, but we recommend checking with your healthcare provider if you have a chronic illness or are under medical care. Many people with autoimmune conditions, fatigue, or inflammatory issues find lymphatic support helpful.

Cancer doesn't spread because you increased circulation or lymph flow with gentle tools.

Spread happens through biological tumour processes, not from light external stimulation.

Pre-surgery body support - do gentle work on neck and collarbones, focus on deep breathing, stay hydrated with minerals and do gentle walking.

This supports your system without working directly on the breast area.

When lymph nodes are removed, the lymphatic system is remarkably clever at finding and creating alternative pathways over time. This process is called lymphatic rerouting.

What does change is that these new pathways are often more delicate, slower to respond and are more easily overwhelmed by pressure or overload. Here's how we'd recommend approaching it using the gloves:

• Use extremely light pressure only - much lighter than traditional dry brushing
• Start every second day, not daily
• Keep sessions short
• Avoid the armpit area entirely unless you've been specifically shown how to work there by a lymphoedema physio
• Stop if you notice heaviness, aching, swelling, or fatigue in the arm

Because the lymphatic pathway has been altered, the goal isn't to "push" fluid, but to support the body's adapted pathways gently over time.

This is common when starting lymphatic work. Cellulite can look more dimpled at first as your lymph and fat deposits start to shift. Bruising can also occur, especially if your capillaries are fragile. Stick with it - over time the appearance improves. Supporting your body with Vitamin C can help strengthen capillaries and support your liver during detox.

Yes. Some people experience coughing, fatigue, or mild detox symptoms as their body clears waste. This is temporary and a good sign your lymphatic system is moving. Stay hydrated and continue gently.

This is your circulation increasing and your lymphatic vessels activating. It’s a normal response that shows your body is moving fluid and stimulating blood flow.

Many people notice changes in the first week - like less bloating, lighter legs, or clearer skin. For deeper changes such as cellulite reduction or immune support, consistency over several weeks is key.

Everyone's skin responds a little differently at the beginning, especially in more sensitive areas. For sensitive, or reactive skin, use light pressure only.

As with any products, do not apply products to, or directly massage, broken skin.

We no longer take direct consultations. Instead, our focus is on educating and coaching practitioners across Australia so that more women and men have local support at their fingertips. If you’d like personalised help, we recommend connecting with one of our trusted practitioners through our Practitioner Map here 

We have a growing network of trained practitioners around Australia who offer Chelsey Jean lymphatic massage. You can find your nearest practitioner using our Practitioner Map here.

The best place to start is by joining our free BooB Camp Community on Facebook , where you’ll learn the basics of the Chelsey Jean Sequence. From there, you can dive into our online resources, attend workshops like our Lymphatics Alive Workshop (LAW), or follow us on social media for ongoing education and inspiration.

More information about Lymphatic Alive Workshop 

Simply browse our store, add your chosen items to cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email with all your details.

You can request a change or cancellation until your order is packed. Once it is packed, we cannot stop it or make any changes. Our warehouse moves fast and we do not pull orders out of the load once they are sealed and ready to go.

If you need a change that is urgent, please contact us as soon as possible and we will try our best. If we say we cannot change it, it means your order has already been packed.

Once an order is dispatched, no changes or cancellations can be made.

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Afterpay. Payment options are shown at checkout.

No, our system only accepts one discount code per order. We recommend choosing the code that gives you the best value.

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link so you can follow your parcel’s journey.

Check your spam or junk folder first. If it’s not there, log into your account online to see if the order is showing. If you still can’t find it, contact us and we’ll confirm for you.

Sometimes parcels are marked as delivered before they physically arrive. Double-check with household members, neighbours, or your local post office. If it still doesn’t appear within 2 business days, contact us and we’ll help investigate with the couriers. 

If you need a change that is urgent, please contact us as soon as possible and we will try our best. If we say we cannot change it, it means your order has already been packed with the original details you have given us at checkout. We cannot stop the shipment once it has been dispatched. Redirection with Australia Post is rarely acceptable. 

Once an order is dispatched, no changes or cancellations can be made.

Yes, you can add as many products as you like to your cart and check out in one transaction.

Yes, but only within the 30-minute edit window. Use the edit button on your order confirmation page or in your confirmation email to add products. After 30 minutes, your order cannot be changed.

Please contact us within 7 days of receiving your parcel, and we’ll arrange the correct item to be sent out and advise on returning the incorrect one.

If your order arrives damaged, email us with your order number and photos of the damage. We’ll send a replacement or issue a refund as quickly as possible.

Yes -  but only within the 30-minute edit window after purchase. Use the edit button on your order confirmation page or in your email. After 30 minutes, orders are locked and no changes can be made.

No, you can check out as a guest. Creating an account makes it easier to track your orders, view your history, and save your details for faster checkout.

Click the account icon at the top of our website and follow the prompts to set up your login details or click here to register 

On the login page, click “Forgot password” and follow the instructions to reset. If you don’t receive the reset email, check your spam folder or contact us.

Yes. Log into your account and update your personal details, address, or password at any time. Please note that changing your address here will only apply to future orders, not existing ones.

Yes. We work with practitioners, retailers, and wellness businesses who want to bring Chelsey Jean products to their clients and communities. You can apply through our Wholesale Application page.

Sign up here

We welcome applications from health practitioners, clinics, wellness retailers, and businesses aligned with our values. 

Yes, international wholesale applications are welcome. While our wholesale program is currently focused in Australia, we are expanding globally. If you’re outside Australia, apply through our Wholesale Application page and our team will be in touch about opportunities in your region.

Yes. The same returns and refunds policy applies to wholesale orders as it does to retail orders. Please review our Returns & Refunds section for full details.

Our minimum wholesale order is $300 AUD. This helps keep shipping efficient and ensures you have enough stock to introduce our products to your clients or customers.

Yes! Once you’ve signed up as a Chelsey Jean Lymphatics wholesaler, you’ll receive a welcome email that includes direct links to both of our current wholesale price lists and order forms.

You can also access them anytime below:

• CJ+CO Products Pricelist & Order Form: Download 

• Chelsey Jean Lymphatics Products Pricelist & Order Form: Download 

Each form includes wholesale pricing and RRP.

If you haven’t signed up yet, complete our Wholesale Registration Form first !

We offer a 30-day money-back guarantee. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

See our policy here

Your item must be unused, in the same condition you received it, and in its original packaging. 

All CJ&CO Circulate Compression Systems come with a 24-month warranty. If you experience any issues with your device during this period, please contact us at cjco@chelseyjean.com and our team will be happy to assist you.

You can read the full terms and conditions here: CJ&CO Terms & Conditions

If you’ve reviewed our refund policy and believe you’re eligible, please complete the form below so our team can assess your request.

Refund Request Form 

No. Returns are not accepted for change of mind. Gift them to a friend or family member!

You can read the full terms and conditions here: Shipping & Returns

Products can only be returned if they are defective, damaged, or incorrect. Returns must be initiated within 30 days of the dispatch date, and proof of purchase (receipt or order number) is required.

Yes. We cannot accept returns or provide refunds for:

• Sale items

• Gift cards

• Products damaged due to misuse or improper care

If you’ve read our refund policy and still believe you’re eligible, you can submit your request through the form below. Our team will review your case within 72 hours and contact you with the outcome.

Refund Request Form 

Because we use natural ingredients, some variation between batches is completely normal.

You may notice small differences in colour, scent, or texture from one product to the next. This can be influenced by seasonal changes, sourcing, and the natural characteristics of the ingredients themselves.

These variations do not affect the quality or effectiveness of the product. All the active ingredients and functional qualities are the same, for us, this is simply part of working with nature's treasures.

We believe in keeping our formulations as close to their natural state as possible, which means embracing these subtle differences rather than standardising them with synthetic additives. Formulations can vary, batch to batch, based on availability of ingredients. Any variations are performed to ensure the effectiveness of our active ingredients.

Once your return is received and inspected, you’ll be notified by email. If approved, your refund will be processed to your original payment method within 7 business days.

• Check your bank account again.

• Contact your credit card company, as processing can take time.

• If you still haven’t received your refund, email hello@chelseyjean.com with MISSING REFUND in the subject line. We’ll reply within 72 hours.

All refund requests can be made through our online form. Once submitted, our team will review your request within 72 hours and contact you with the next steps.

Refund Request Form 

You can request an exchange using the form below. Please note that items must be unused and in their original condition to qualify for exchange. Once approved, our team will contact you with return and replacement instructions.

Exchange Request Form 

Please email us for return instructions before sending your item. We’ll respond within 24 hours.

You are responsible for paying your own return shipping costs, unless the product is faulty. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will not be refunded. 

We ship Australia-wide and internationally. Available shipping methods and costs will be shown at checkout, based on your location and order size.

Standard shipping is FREE for all purchases over $145. 

For purchases under $145, a flat-rate delivery fee of $14.95 per order applies.

Shipping Options – Australia

• Standard Shipping – Delivery in 3–7 business days via Australia Post

• Express Shipping – Delivery in 1–3 business days via Australia Post

All orders are processed within 1–2 business days before dispatch. Delivery timeframes are estimates provided by Australia Post and may vary during peak periods, public holidays, or due to courier delays.

Shipping Options – New Zealand

• Standard Shipping – Delivery in 11–16 business days via Australia Post

• Express Shipping – Delivery in 7–12 business days via Australia Post

Shipping Options – International

We also ship worldwide via Australia Post. Delivery times vary depending on the destination country:

• Standard International – Delivery in 10–21 business days

• Express International – Delivery in 7–14 business days

Please note that customs clearance may cause additional delays outside of our control.

Important Notes

• We ship Australia-wide, to New Zealand, and internationally.

• Deliveries to P.O. Boxes are accepted via Australia Post.

• Transit times may be longer for rural and remote areas.

• Shipping times do not include customs processing for international orders.

• We do not ship to freight forwarding addresses.

Yes, express options are available at checkout where supported by Australia Post or couriers.

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can also track your order through your account on our website.

Tracking can take up to 48 hours to update after dispatch. If it hasn’t updated beyond this, contact us and we’ll investigate with the courier.

• Double-check with household members or neighbours.

• Check your local post office, as parcels are sometimes held there.

• Wait 1–2 business days, as parcels may be marked delivered before arrival.

   

  If you still haven’t received it, contact us and we’ll lodge an investigation with the courier.

If a parcel is returned due to incorrect address, not being collected within 10 business days, or the recipient no longer being at that address, Australia Post charges us a $11.68 RTS fee. We’ll contact you within 5 business days to arrange either:

Option 1 - Reship Your Order We can resend your order for a reshipment fee of $11.68. Please note that Australia Post charges us a return fee for any parcels sent back to us, so this fee helps cover that cost. Returns to sender can occur for a number of reasons, including but not limited to an incorrect address being entered at checkout, or the parcel not being collected from your local post office within the required timeframe.

Option 2 - Receive a Refund If you'd prefer a refund, we're happy to process one for you. Please note that refunds are issued for the order total minus the original shipping cost and a $15 non-refundable administration, processing, and restocking fee. To avoid your order being returned to sender, please double-check that your shipping address is correct at checkout and collect your parcel promptly if a collection card is left.

If we don’t hear back within 14 days, store credit will be issued automatically.

All international parcels are sent via Australia Post. Once your parcel leaves Australia, it is transferred to a local courier in your country. Unfortunately, we don’t control which courier takes over, and it can vary depending on your location.

Delivery timeframes vary by region, but most orders arrive within 10–21 business days. However, depending on your country’s local courier service and customs clearance times, delivery can occasionally take up to a month.

Unfortunately, once a parcel leaves Australia, delays are usually caused by customs or the local courier in your country - which we cannot control. If your parcel has not moved for more than 30 business days, contact us at hello@chelseyjean.com and we will lodge an investigation with Australia Post.

We cannot offer refunds for parcels delayed in transit, as this is outside of our control. If your parcel is deemed lost after investigation with Australia Post, we will work with you to arrange a replacement or refund.

No. Only one discount code can be applied per order. Choose the code that gives you the best value.

Unless specified, promo codes cannot be combined with items already on sale or with other offers.

Promo codes must be entered at checkout. Unfortunately, they cannot be applied after an order has been placed.

Yes. Each promotion has its own expiry date and conditions. Please check the details of the promotion before placing your order.

Yes. If your order meets the promotion requirements (for example, a minimum spend), the free gift will automatically be added. If a gift runs out of stock, we may substitute with a product of equal or greater value.

No. Free gifts cannot be exchanged, returned, or redeemed for cash. If you return an order that included a free gift, the gift must also be returned in unused condition.

Yes. Major events such as Black Friday, EOFY, or Mystery Gift sales may have unique conditions such as limited stock, shorter return deadlines, or exclusions on certain products. Full terms will always be listed on the promotion page.

Sale items are not eligible for refunds unless faulty. Please see our Returns & Refunds policy for full details.

The best way is to fill out our Contact Us form here. Once submitted, our team will get back to you within 72 hours.

Yes - you can email us at hello@chelseyjean.com. For faster handling, please include your order number if your enquiry is about a recent purchase.

We aim to respond to all enquiries within 72 hours, Monday to Friday (excluding public holidays).

Yes. Please use the form or email us directly with your order number so we can help you faster.

If it’s within 30 minutes of placing your order, you can use the edit button in your order confirmation email to make changes instantly. Otherwise, email us at hello@chelseyjean.com and we’ll try our best to respond as soon as possible. 

We receive a high volume of calls. If we’re unable to answer, please leave a voicemail and send us an email at hello@chelseyjean.com so we can track and respond quickly.

Yes - however, email is usually the fastest way for us to resolve your enquiry. If you call and we can’t answer, please leave a message and follow up with an email so we have all your details in writing.