REFUND POLICY
Eligibility for returns and refunds
Refund Eligibility
- Refunds are issued only in the following circumstances:
- Your order is returned to sender and you choose not to have it resent
- Your CJ&CO Circulate Compression System is returned/initiated within the 30-day money back guarantee period
- A refund is required under Australian Consumer Law for a major failure
Refunds are NOT issued for:
- Faulty or damaged products where a replacement can be provided
- Opened or used hygiene products
- Spilled or leaked creams (replacement provided instead)
Refund requests based on personal circumstances
Refunds are not available for requests based on personal circumstances, including but not limited to:
- I can no longer afford the product
- I have changed my mind
- The product is not working for me or did not meet personal expectations
Exceptional Circumstances
If a refund is approved under exceptional circumstances, items must be returned to us at the customerโs expense before the refund can be processed.
What Happens Instead
- If an item arrives faulty or damaged, we will assess it for replacement where appropriate.
- Small items such as gloves, creams, sprays, and accessories do not require return and are replaced if approved.
- Larger items are assessed through our faulty or damaged product process.
Refunds are only issued in limited circumstances, such as:
- Situations where a refund is required under Australian Consumer Law
- Return to Sender (RTS) where the customer chooses not to have the order resent
Important clarification
Refunds are outcomes of approved return processes.
We do not offer refunds for change of mind, affordability, or dissatisfaction outside of an applicable return policy.
