Accessibility Statement

ChelseyJean Australia

At ChelseyJean Australia, we are committed to making our website accessible to everyone, including people with disabilities. We strive to ensure digital accessibility in accordance with recognised standards and best practices.

Website Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard where practical, and progressively improve accessibility across the site.

These guidelines help ensure that users with visual, auditory, cognitive, or motor disabilities can access and interact with our content.

As part of this commitment, we work on:

  • Clear and logical structure: descriptive headings and content organisation.
  • Text alternatives: meaningful alternative text for images.
  • Keyboard navigation: ability to navigate the site without a mouse.
  • Readable text: sufficient contrast between text and background.
  • Accessible forms: labels and instructions for form controls.
  • Screen reader compatibility: ARIA roles and attributes used appropriately.
  • Mobile accessibility: support for zoom and responsive layouts.

Ongoing Accessibility Efforts

We regularly audit the site using both automated tools and manual testing to identify and address accessibility issues. We also review accessibility whenever we make significant updates or add new content.

This process includes:

  • Regular scanning with accessibility tools
  • Manual checks for keyboard navigation
  • Review of new page templates and components
  • Training for content editors on accessible best practices

Third-Party Content & Limitations

While we aim for full accessibility, some elements on the site (such as third-party plugins and embedded content) might not yet fully conform to WCAG 2.1 AA standards.

We are committed to working with vendors and updating components over time to improve accessibility.

Feedback & Contact

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers, please let us know:

Email: support@chelseyjean.com
Phone: 1 800 2 26627

Please include details about the specific issue you experienced, the web page involved and your preferred contact method. We aim to respond within 5 business days.

Accessibility Compliance Review

This statement was last reviewed on: FEB 2026
It may be updated periodically to reflect ongoing improvements and regulatory changes.

Formal Complaints

If you are not satisfied with our response, you may wish to contact relevant consumer or disability advocacy bodies in Australia for further assistance.

Returns

At Chelsey Jean Lymphatics, we uphold strict hygiene and quality standards across all products. For this reason, our policy is designed to be clear, fair, and protective of both our customers and our brand.

We do not offer returns or refunds for change of mind, incorrect purchases, or general dissatisfaction.

This includes (but is not limited to):

  • Ordering the wrong product or size
  • Accidental purchases
  • Changing your mind after receiving your order
  • Not achieving desired results
  • Misunderstanding product use or description
  • Product not meeting your expectations

Please ensure you review all product details carefully before purchasing.

Chelsey Jean Lymphatic Gloves - 1 Year Replacement Guarantee

Our gloves are covered by a 1-year replacement guarantee from the date of purchase.

  • We do not accept returns or offer refunds on gloves
  • If your gloves are faulty or defective, a replacement will be issued
  • You are not required to send the original pair back
  • Proof of purchase is required (order confirmation or receipt)
  • Each claim is assessed individually

Incorrect Items Sent (Our Error)

If we have made a mistake and sent you the wrong item or extra items:

  • We will issue a return label at no cost to you
  • The incorrect item must be sent back if requested
  • Once confirmed, we will send the correct item or resolve accordingly

Return to Sender Policy

If your order is marked as returned to sender by Australia Post, we will reach out to you as soon as it arrives back at our warehouse. At that point, you'll have two options:

Option 1 — Reship Your Order
We can resend your order for a reshipment fee of $11.68. Please note that Australia Post charges us a return fee for any parcels sent back to us, so this fee helps cover that cost. Returns to sender can occur for a number of reasons, including but not limited to an incorrect address being entered at checkout, or the parcel not being collected from your local post office within the required timeframe.

Option 2 — Receive a Refund
If you'd prefer a refund, we're happy to process one for you. Please note that refunds are issued for the order total minus the original shipping cost and a $15 non-refundable administration, processing, and restocking fee.

To avoid your order being returned to sender, please double-check that your shipping address is correct at checkout and collect your parcel promptly if a collection card is left.

Accidental Orders (Customer Error)

If you have accidentally ordered an item and wish to return it:

  • You may request approval to send the item back
  • The item must be unused and in original packaging
  • All return shipping costs are the responsibility of the customer
  • Return labels will not be provided

Return Labels Policy

Return labels are only provided when the error is on our end, such as:

  • Incorrect item sent
  • Duplicate or extra items sent

We will not provide return labels in situations including:

  • Change of mind
  • Incorrect item or size selected by the customer
  • Accidental orders
  • Dissatisfaction where no fault exists
  • Failure to read product descriptions
  • Entering an incorrect shipping address

Important Notes

  • We do not accept returns on used items under any circumstances (unless required by law)
  • Any approved return must be authorised before sending
  • We are not responsible for items lost or damaged in return transit
  • Exchanges are not offered - please place a new order if needed