These terms set out:
• your legal rights and responsibilities
• our legal rights and responsibilities
• key information we are required to provide under Australian law
What these terms cover: These are the terms and conditions that apply to your purchase of any Chelsey Jean Lymphatics products, including lymphatic-care products, wellness tools, accessories, and any related items (our products) purchased through our website at www.chelseyjean.com.au (the Site).
In these terms:
• ‘we’, ‘us’, or ‘our’ means CJLQ Enterprises Pty Ltd trading as Chelsey Jean Lymphatics
• ‘you’ or ‘your’ means the person using our Site to purchase products from us
Why would you read these terms: Please read these terms carefully before submitting your order through the Site. These terms explain who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is an issue with your order, and other important information.
If you have any questions regarding these terms, please contact us at support@chelseyjean.com.
Do you need extra help? If you require these terms in another format, such as large print or audio, please contact us at support@chelseyjean.com
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are:
Chelsey Jean Lymphatics is the trading name of CJLQ Enterprises Pty Ltd, an Australian company registered in Queensland.
• ABN: 56 640 718 501
• Registered office: 1/45 Neumann Road, Capalaba, Queensland 4157, Australia
How to contact us: Please visit our Help Centre here.
How we may contact you:
If we need to contact you regarding your order, we will do so by telephone, email, or by writing to the postal address provided in your order.
We do not store paper copies of individual contracts. Order details will appear in your account (if applicable) or in your confirmation email.
1. INTRODUCTION
1.1 These terms and conditions apply to consumers purchasing products for personal use. If you are a practitioner, clinic, reseller, or business customer, please contact us at support@chelseyjean.com for information about wholesale or professional supply agreements.
1.2 By purchasing products from our Site, you agree to be legally bound by these terms. If you do not agree with any part of these terms, you must not purchase products from our Site.
1.3 This contract is provided in English only.
1.4 When purchasing any products from our Site, you also agree to be bound by:
1.4.1 our Website Terms and Conditions
1.4.2 any additional terms which may apply or replace parts of this contract for legal or operational reasons. We will notify you in advance if such changes occur
1.4.3 any specific terms that apply to certain products, offers, or promotions
All of these documents form part of this contract as though set out in full here.
2.INFORMATION WE GIVE YOU
2.1 Australian consumer law requires us to provide certain key information before a binding contract is formed. You can view this information in:
2.1.1 the Order Confirmation email sent after you complete checkout
2.1.2 by contacting us at support@chelseyjean.com
2.2 The key information provided by law forms part of this contract.
2.3 If any key information must be changed after your order is placed, such changes can only occur with your agreement.
3.YOUR PERSONAL INFORMATION
3.1 We will only use your personal information as outlined in our Privacy Policy.
4.OUR RELATIONSHIP
4.1 The steps below explain how a legally binding contract between you and us is formed.
4.2 You place an order on the Site by selecting products and completing the checkout process. Please review your order carefully before submitting it. You will have the opportunity to correct any details before confirming your order.
4.3 When you complete checkout and click the payment confirmation button, we will acknowledge receipt of your order and formally accept it by sending you an Order Confirmation email. At this point:
4.3.1 a contract is formed between you and us
4.3.2 your order begins processing and will be prepared for dispatch
4.4 If we are unable to accept your order, we will notify you in writing. You will not be charged for the product, or if payment has already been taken, we will issue a refund or offer an equivalent alternative product. Reasons we may be unable to accept your order include, but are not limited to:
- the product is out of stock
- unexpected delays or limits on our resources
- an error in product pricing or description
- inability to meet a delivery request
- incorrect delivery information supplied at checkout
It is your responsibility to provide accurate delivery information. We cannot be held responsible for failed deliveries due to incorrect information provided by you.
4.5 Your Confirmation Email will include your order number. Please reference this number whenever you contact us regarding your order.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the products you have ordered, please contact us as soon as possible. We will advise you whether the change is possible. If it is possible, we will let you know:
- if there is any change to the price
- if the timing of supply will be affected
- if any other adjustments are required
You will then be asked to confirm whether you wish to proceed with the change.
If we cannot make the requested change, or the consequences of making the change are not acceptable to you, you may choose to end the contract as outlined below.
6. HOW TO BREAK UP WITH US
Your rights to end the contract depend on what you purchased, whether there is a fault, and when you decide to end the contract.
6.1 You have the right to cancel your order within 45 days (the Cooling Off Period) without giving any reason, except for the following cases:
6.1.1 Products that have been personalised or customised
6.1.2 Products sealed for health or hygiene reasons (for example creams, sprays, or other topical items) once these have been unsealed after delivery
6.2 The Cooling Off Period ends 45 days after:
- the day you receive the products, or
- where multiple items in one order are delivered separately, 45 days after the final delivery
6.3 To exercise your right to cancel, you must inform us of your decision by sending a clear statement via email or post using our contact details. You may also use our cancellation request form if available on the Site.
6.4 To meet the Cooling Off Period deadline, it is enough to send your cancellation notice before the 45 day period expires.
7. WHAT HAPPENS IF YOU BREAK UP WITH US
7.1 If you cancel this contract, we will reimburse all payments received from you, including standard delivery costs. If you selected a non standard delivery option, any additional charges will not be refunded.
7.2 We may make a deduction from your refund if the products show signs of unnecessary handling or use that reduces their resale value. It is your responsibility to ensure returned products reach us safely at the address provided on the cancellation form. We are not responsible for products lost or damaged during return shipping and we are not required to refund you in such circumstances.
7.3 All returned products must be received in a resaleable condition to qualify for a refund. If your order included a promotional gift or bonus item, the full contents of the order must be returned to receive a full refund.
If a refund is issued before we inspect the products, and we later discover they were handled in an unacceptable way, you must pay us an appropriate amount on request.
7.4 We will process your reimbursement without undue delay and no later than:
7.4.1 14 days after the day we receive the returned products, or
7.4.2 14 days after you provide evidence that you have returned the products, whichever is earlier, or
7.4.3 if no products were supplied, 14 days after the day we are informed of your decision to cancel this contract.
7.5 We will issue the refund using the same payment method used for your original transaction unless you request otherwise. You will not incur any fees as a result of the refund.
7.6 If you purchased a bundle or multi item offer and choose to return only part of the order, the item you keep will revert to its full price. Your refund will be adjusted accordingly once the returned item is received.
7.7 We may withhold the refund until we have received the products back or until you provide evidence of having returned them, whichever occurs first.
7.8 If you have already received the products:
7.8.1 you must return them to us without undue delay and no later than 14 days from the date you inform us of your cancellation. The deadline is met if the products are sent back before the 14 day period expires
7.8.2 you are responsible for the direct cost of returning the products
7.8.3 you are liable for any reduction in value that results from handling beyond what is necessary to determine the nature, characteristics, and functioning of the products
8. GETTING IT TO YOU
8.1 The delivery options available and their associated costs will be displayed on our Site at the time you place your order.
8.2 When we send you the Order Confirmation email, we will confirm the delivery option you selected at checkout. We will use reasonable efforts to meet estimated delivery timeframes and to notify you of any potential delays. Estimated delivery dates are guides only and are not guaranteed.
8.3 We are not responsible for delays caused by events outside our control. If we become aware of a delay affecting your order, we will contact you as soon as possible and take reasonable steps to minimise the impact. Provided we do this, we are not liable for delays resulting from such events.
Unless we agree otherwise, if we cannot deliver your products within 30 days of your Order Confirmation email, we will:
8.3.1 notify you
8.3.2 cancel your order
8.3.3 issue you a refund
8.4 Delivery will take place at the address you provided when placing your order.
8.5 If no one is available to receive the delivery and the products cannot be left safely, our third party courier will leave a card or send an email or text message advising how to arrange a redelivery or where your parcel can be collected, such as a local depot or designated collection point.
8.6 If you do not re arrange delivery or collect your parcel following a failed delivery attempt, we (or our courier) will contact you for further instructions.
8.7 We may deliver your order in separate instalments if necessary.
8.8 Responsibility for the products passes to you once they have been delivered to the address you provided, an alternative address you authorised our courier to use, or when you collect the parcel from a depot or designated collection point.
9. PRICE AND PAYMENT
9.1 We accept major payment methods including credit cards, debit cards, PayPal, and Afterpay. All card payments must be authorised by your card issuer.
9.2 We take reasonable steps to keep your payment information secure by using encrypted and secure payment processing. However, we are not responsible for third party payment processors and you may be subject to their terms and conditions when using their services.
9.3 Your chosen payment method will be charged when you submit your order and before your products are dispatched.
9.4 If you do not pay for the products and fail to return them in accordance with clause 7.4, we may arrange to collect the products from you at your cost. We will attempt to contact you before doing so.
9.5 Nothing in this clause affects your legal rights to cancel your order during the Cooling Off Period as set out in clauses 6 and 7.
9.6 All prices are in Australian Dollars (AUD) and include GST at the applicable rate. Delivery charges are additional and will be displayed at checkout. For more details on delivery costs, please refer to our Shipping Policy.
9.7 If we choose to offer a rewards, loyalty, or points program in the future, eligibility and earning criteria will be outlined clearly in the program terms at that time. Points cannot be added retroactively.
10. NATURE OF THE PRODUCTS
10.1 We make every effort to ensure our products are accurately described, fit for their intended purpose, and of acceptable quality, in line with your rights under Australian Consumer Law.
10.2 We are legally required to supply products that meet the description, quality, and functionality outlined in your order and in this contract.
10.3 The packaging of products may differ from what is shown in images on our Site.
10.4 Products may vary slightly from their pictures. Images on our Site are provided for illustrative purposes only. While we aim to display colours accurately, we cannot guarantee that your device will accurately reflect the colours of the products.
11. FAULTY PRODUCTS
11.1 Your rights under Australian Consumer Law mean that products must be of acceptable quality, match their description, and be fit for purpose. These rights apply automatically to your purchase.
11.2 When you receive your products, you must check them as soon as possible and contact us promptly if you believe they are damaged, faulty, or not as described. If you have questions or concerns about a product, please email us at support@chelseyjean.com and provide photographic evidence where possible to help us assess the issue.
11.3 If a product is faulty or not as advertised, you may choose to make a claim under your rights provided by Australian Consumer Law or under any applicable warranty we offer.
12. WARRANTY
12.1 Our warranty applies only to the RejuvaNest Pod, the CJ&CO Circulate Compression System, and the Harmonising Mat (warranted products). These items are covered by a 12 month manufacturing warranty from the date of purchase. This warranty is provided in addition to your rights under Australian Consumer Law.
12.2 To activate the warranty for the CJ&CO Circulate Compression System and the Harmonising Mat, you must complete the official product registration form on our website. Registration verifies ownership, serial numbers and warranty eligibility. Proof of purchase is required for all warranty purposes.
The RejuvaNest Pod may also require registration if stated at the time of purchase.
12.3 The warranty does not apply if the issue is caused by:
i. fair or reasonable wear and tear
ii. misuse, accidental damage, dropping, improper storage or liquid exposure
iii. neglect, improper operation or use outside published guidelines
iv. modification, tampering or unauthorised repair
v. cosmetic damage such as scratches, dents, marks or surface wear
vi. using non approved accessories or connecting the system to unsuitable power sources
vii. removal, alteration or defacing of any serial number, registration code or tracking label
viii. inability to provide proof of purchase or required registration
ix. circumstances where the product is reasonably believed to have been resold, stolen or is counterfeit
12.4 For products that meet the warranty conditions, we may, at our discretion:
i. repair the product using new or refurbished components
ii. replace the product with the same model or an equivalent model of equal value
iii. supply a refurbished product (appearance may vary)
iv. if discontinued, provide a suitable equivalent of comparable value
13. END OF CONTRACT
13.1 If this contract ends for any reason, it does not affect our right to receive any money you owe us under this contract.
14. EXTRA BITS
14.1 We are responsible for foreseeable loss or damage caused by our failure to comply with this contract. We are not responsible for loss or damage that is not foreseeable.
14.2 We do not exclude liability where it would be unlawful to do so, including liability for personal injury, fraud or your Australian Consumer Law rights.
14.3 We are not liable for business losses. Products are for personal use only.
14.4 If there is a delivery issue, we must complete a courier investigation which can take up to 5 business days. Once the investigation form is completed by you, we will update you with the outcome.
15. PROMOTIONS, DISCOUNT OFFERS & VOUCHER CODES
15.1 Promotions, discounts and voucher codes offered on our Site cannot be used in conjunction with any other offer. Only one promotional code, discount code or voucher code can be applied per order.
15.2 Minimum spend requirements may apply to certain promotions, discount codes or voucher codes.
15.3 Promotional codes, discount codes or voucher codes cannot be added to an order after the order has been submitted, whether the order was placed online or over the phone.
15.4 The duration of any promotion, discount code or voucher code is set at our discretion. We may amend or remove a promotion at any time.
15.5 Promotions may be limited to one per product and not all products will be included in every promotion. Some promotions may only be available when purchasing directly from our Site and may not apply through any third party stockists or distributors.
16. OTHER IMPORTANT TERMS
16.1 We may transfer our rights and obligations under this contract to another organisation. If this happens, we will notify you in writing and ensure the transfer does not affect your rights. If you are unhappy with the transfer, you may contact us within seven days of being notified to end the contract and receive a refund for any products not yet supplied.
16.2 You may only transfer your rights or obligations under this contract to another person if we agree to it in writing. If you have purchased a warranted product as a gift, the Consumer Warranty may be transferred to the gift recipient, provided the recipient can meet the requirements outlined in clause 12.
16.3 This contract is between you and us. No other person has rights to enforce any of its terms, except a gift recipient who has been transferred the Consumer Warranty in accordance with clause 16.2. Neither you nor we will need to obtain permission from anyone else to end the contract or make changes to these terms.
16.4 If any part of this contract is found to be unlawful by a court or authority, the rest of the contract will remain in force. Each clause operates separately, and if one clause is found invalid, the remaining clauses will continue to apply.
17. DISPUTES
17.1 We will always try to resolve any disputes with you quickly and fairly. If you have concerns about our products, services or any part of your experience, please contact us as soon as possible using the contact details on our Site.
17.2 Our Complaints Policy can be accessed on our Site. This policy explains how we handle complaints and what you can expect from us during the process.
17.3 If a dispute cannot be resolved in accordance with our Complaints Policy, further steps may be taken under Australian consumer protection processes, including referral to your state or territory consumer protection agency.
17.4 These terms are governed by the laws of Queensland, Australia. You may bring legal proceedings in relation to the products in the courts of Queensland or the courts of Australia that apply to your location.
18. WHOLESALE & MASTER DISTRIBUTOR TERMS
Wholesale partners and Master Distributors may purchase products at their agreed wholesale pricing. All customers, including retail customers, may purchase retail-priced products for personal use or resale (where permitted under their agreement). Purchases may be made online or by contacting our team directly. All general terms in this contract apply unless adjusted below.
18.1 Clause 6.1 does not apply to wholesale or Master Distributor orders. Products purchased at wholesale or agreed distributor pricing are not eligible for change of mind returns.
18.2 Clause 9.1 is amended. Wholesale and Master Distributor orders may be paid using Visa, Mastercard, PayPal or other approved payment methods listed at checkout.
18.3 Clause 9.3 is amended. Wholesale and Master Distributor orders will only be charged once the order has been verified and approved by our team.
18.4 Clause 12 is amended. Products purchased under Wholesale or Master Distributor pricing may include specific warranty arrangements outlined in your agreement. Proof of purchase is required for all warranty claims, and product registration (if required) must be completed within 14 days.
