DELIVERY

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Contact our Customer Service Team for help by visiting our Help Centre. You can contact a team member via our contact form or simply email us at support@chelseyjean.com

Free shipping on all orders over $150.

Orders under $150 will have a $12.95 charge for standard postage.

Standard delivery usually takes 3 to 5 working days once dispatched, and Express Post (when selected at checkout) is generally a next business day service, depending on your location.

We work with Australia Post as our preferred courier. At times we may use another courier service, and if we do, we will note this on your order confirmation. You can find more information about Australia Post’s Express Next Day Network on their website.

Unfortunately, we can’t split orders, so all items will be shipped together. If there’s any further delay in shipping your order, Chelsey Jean Lymphatics will notify you by email. You’ll receive another email with tracking details once your products have been dispatched.

Please expect your order to be dispatched within 7 business days.

Orders placed before 11am AEST, Monday to Friday, are typically processed within this timeframe. Orders placed after 11am may be processed the following working day, provided all items are in stock.

You’ll receive email updates once your order has been placed and as it moves through dispatch.

Please note: dispatch timeframes are based on business days (Monday–Friday) and exclude Australian public holidays. During busy trading periods, dispatch times may vary.

We ship worldwide. International delivery timeframes can vary depending on the destination country, customs processing, and local postal services.

Please allow the following as a general guide:

New Zealand: 7 to 14 business days
Asia & Pacific: 10 to 20 business days
USA & Canada: 12 to 25 business days
UK & Europe: 15 to 30 business days
Rest of World: 20 to 35 business days

These are estimated timeframes only. International orders may experience delays due to customs clearance, peak periods, or local delivery conditions. Any import duties or taxes charged by your country are the responsibility of the customer.

We currently use Australia Post International or DHL International depending on the destination. Tracking details will be sent once your order has been dispatched.