Returns

At Chelsey Jean Lymphatics, we uphold strict hygiene and quality standards across all products. For this reason, our policy is designed to be clear, fair, and protective of both our customers and our brand.

We do not offer returns or refunds for change of mind, incorrect purchases, or general dissatisfaction.

This includes (but is not limited to):

  • Ordering the wrong product or size
  • Accidental purchases
  • Changing your mind after receiving your order
  • Not achieving desired results
  • Misunderstanding product use or description
  • Product not meeting your expectations

Please ensure you review all product details carefully before purchasing.

Chelsey Jean Lymphatic Gloves - 1 Year Replacement Guarantee

Our gloves are covered by a 1-year replacement guarantee from the date of purchase.

  • We do not accept returns or offer refunds on gloves
  • If your gloves are faulty or defective, a replacement will be issued
  • You are not required to send the original pair back
  • Proof of purchase is required (order confirmation or receipt)
  • Each claim is assessed individually

Incorrect Items Sent (Our Error)

If we have made a mistake and sent you the wrong item or extra items:

  • We will issue a return label at no cost to you
  • The incorrect item must be sent back if requested
  • Once confirmed, we will send the correct item or resolve accordingly

Return to Sender Policy

If your order is marked as returned to sender by Australia Post, we will reach out to you as soon as it arrives back at our warehouse. At that point, you'll have two options:

Option 1 — Reship Your Order
We can resend your order for a reshipment fee of $11.68. Please note that Australia Post charges us a return fee for any parcels sent back to us, so this fee helps cover that cost. Returns to sender can occur for a number of reasons, including but not limited to an incorrect address being entered at checkout, or the parcel not being collected from your local post office within the required timeframe.

Option 2 — Receive a Refund
If you'd prefer a refund, we're happy to process one for you. Please note that refunds are issued for the order total minus the original shipping cost and a $15 non-refundable administration, processing, and restocking fee.

To avoid your order being returned to sender, please double-check that your shipping address is correct at checkout and collect your parcel promptly if a collection card is left.

Accidental Orders (Customer Error)

If you have accidentally ordered an item and wish to return it:

  • You may request approval to send the item back
  • The item must be unused and in original packaging
  • All return shipping costs are the responsibility of the customer
  • Return labels will not be provided

Return Labels Policy

Return labels are only provided when the error is on our end, such as:

  • Incorrect item sent
  • Duplicate or extra items sent

We will not provide return labels in situations including:

  • Change of mind
  • Incorrect item or size selected by the customer
  • Accidental orders
  • Dissatisfaction where no fault exists
  • Failure to read product descriptions
  • Entering an incorrect shipping address

Important Notes

  • We do not accept returns on used items under any circumstances (unless required by law)
  • Any approved return must be authorised before sending
  • We are not responsible for items lost or damaged in return transit
  • Exchanges are not offered - please place a new order if needed