Terms & Conditions

Warranty Coverage
This warranty covers any manufacturing defects in materials or workmanship of the product for a period of 24 months from the delivery date. The warranty covers the cost of parts and labor required to repair the product.

Exclusions and Limitations
This warranty does not cover damages resulting from misuse, abuse, accidents, improper installation, or unauthorized modifications. The warranty also does not cover damages caused by natural disasters, power surges, or other external factors beyond our control.

This warranty is limited to the repair or replacement of the defective product. The warranty does not cover any other damages, including but not limited to, lost profits, consequential damages, or incidental damages.

This warranty doesn’t not cover damages occurring to the motor, if the motor is being used and charged at the same time. Charging must be done separately to using the CJ & CO Circulate Compression.

Warranty Registration
To qualify for warranty coverage, the customer must register the product within 30 days from the delivery date. The customer must provide the product’s serial number and delivery date on the online registration fore here.

Warranty Claims
To make a warranty claim, the customer must contact Chelsey Jean Lymphatics via phone (1800 226 627) or email (cjco@chelseyjean.com). The customer service representative will email you a form to fill out to send back with your product and provide instructions on how to return the product for repair or replacement.

The customer is responsible for shipping costs associated with returning the product. CJ & Co will pay for the cost of shipping for any repaired or replaced product back to the customer.

To be eligible for the 30 day money back guarantee you must of registered your warranty within 14 days of purchase

Governing Law
This warranty is governed by the laws of the state in which the product was purchased. Any disputes arising from this warranty will be resolved in accordance with the laws of the state in which the product was purchased.

Limitation of Liability
Chelsey Jean Lymphatics’ liability under this warranty is limited to the repair or replacement of the defective product. Chelsey Jean Lymphatics is not liable for any other damages, including but not limited to, lost profits, consequential damages, or incidental damages.

Entire Agreement
This warranty constitutes the entire agreement between the customer and Chelsey Jean Lymphatics with respect to the product. This warranty supersedes all prior or contemporaneous communications and proposals, whether oral or written, between the customer and Chelsey Jean Lymphatics.

By registering the product for the 24-month warranty, the customer agrees to the terms and conditions outlined above.

1. Introduction

This document sets out the terms and conditions of the product warranty and refund policy for the RejuvaNest Pod, sold by CJ+CO Australia (CJLQ Enterprises Pty Ltd - ABN 56 640 718 501)

Please keep this document together with your proof of purchase for future reference.This warranty is provided in addition to your rights and remedies under the Australian Consumer Law (ACL) and, for products sold in New Zealand, the Consumer Guarantees Act 1993 (CGA).

2. Definitions

(a) ACL - Schedule 2 to the Competition and Consumer Act 2010 (Cth).

(b) Product - any CJ+CO RejuvaNest Pod sold in Australia or New Zealand.(c) CJ+CO Australia - CJLQ Enterprises Pty Ltd ABN 56 640 718 501, Capalaba QLD 4157 Australia.

(d) Authorised Service Centre (ASC) - repairer or distributor approved in writing by CJ+CO Australia.

(e) Warranty Period - twelve (12) months from the shipment date of purchase.(f) You / Your - the original purchaser for personal, professional, or commercial use (not for resale).

3. Application

This warranty applies only to new RejuvaNest Pods purchased from CJ+CO Australia.It is in addition to, and does not exclude, restrict, or modify, any other rights or remedies under applicable law, including the non-excludable consumer guarantees.Commercial and professional users (e.g. clinics, spas, gyms, recovery centres) are covered under the same 12-month warranty period, subject to these terms.

Commercial & Clinic Requirement:

A clean towel or single-use protective barrier MUST be placed between the body and the Mat surface for every session. Failure to follow barrier protection requirements may void warranty claims relating to contamination, sweat soak, oil absorption or material deterioration.

4. Warranty Coverage

During the Warranty Period, CJ+CO Australia will repair or replace (at its discretion) any part found defective due to faulty materials or workmanship.
Refurbished parts may be used. Replaced parts become the property of CJ+CO Australia.
Light globes and all electrical components are covered under this 12 month warranty.

This warranty does not cover deterioration or malfunction resulting from liquid contamination, moisture, spills, sweat, oils or topical substance exposure.

5. What Is Not Covered

This warranty does NOT cover:

a) Labour for repairs, technician call-outs or travel costs

b) Normal wear, cosmetic ageing or marks not impacting product function

c) Damage from misuse, abuse, neglect or failure to follow user instructions

d) Unauthorised repair, tampering, modifications, disassembly

e) Incorrect power supply, electrical surge, storm damage or voltage misuse

f) Transportation, delivery or installation faults not performed by CJ+CO Australia

g) Damage or loss during freight handled by external carriers (see Transit Cover)

h) Any injury or loss resulting from accident, negligence or misuse

i) Products with serial numbers removed, modified or defaced

j) Liquid contamination, staining, moisture absorption or spills of any kind including drinks, water, sweat, oils, creams, lotions, magnesium sprays, essential oils, beauty products, cleaning agents, bodily fluids or humidity exposure.Personal, clinic or commercial use without a towel or disposable barrier will void warranty relating to surface breakdown, contamination or deterioration.

6. Freight and Delivery Policy

CJ+CO Australia uses third party freight partners for delivery of all RejuvaNest Pods.
Delivery charges and surcharges are location dependent and may vary.

Customers are responsible for additional freight fees, including but not limited to:

Remote or regional delivery surcharges
Book-in storage fees
Redelivery or futile-delivery fees
Additional handling or access fees (e.g. Forklift)

Full details of current surcharges are available from TNT Express Australia:
https://www.tnt.com/express/en_au/site/how-to/understand-surcharges/domestic-shipment-fees.html

Installation Fees - Any installation or setup services provided by CJ+CO Australia or authorised technicians are not included in the product price.
Installation is optional, quoted separately, and non-refundable once completed.

Insurance Disclaimer - CJ+CO Australia is not responsible for loss or damage in transit once the Product leaves our warehouse.
Customers should arrange adequate freight insurance coverage.

7. Shipping Specifications and Contents

Shipping Dimensions (Packed for Transport)

Height 1260 mm Length 2470 mm Width 990 mm
Weight ≈ 110 kg (two-person lift recommended)
Ensure doorway and corridor clearance before delivery.

Installed Dimensions (Operational Setup)

Length 241 cm Width 98 cm Height 127 cm (closed)
Lid Open Height 2.4 m Weight 110 kg Max User Weight 130 kg
Set on a stable, level surface with space for lid movement.

Product Contents

1 × CJ+CO RejuvaNest Pod
1 × Power Cord (240 V)
1 × Box of 2 Magnetic Response Indicator Tools
Spare Fuses and Globes

Technical Specifications

Voltage 200 V Power Consumption 0.2 – 1 kWh Output 1500 W
Material High-Strength Fibreglass
Recommended Power Source 220–240 V AC (AU/NZ standard)

8. International Shipping

CJ+CO Australia ships RejuvaNest Pods to selected international destinations.Freight and Duties: All freight, import duties, taxes and local delivery costs are the purchaser’s responsibility.Transit Damage and Insurance: Risk transfers to the purchaser upon dispatch; insurance is strongly recommended.Delivery Timeframes: Vary by country and customs; CJ+CO Australia is not liable for delays.Returns and Warranty: International customers must cover return freight and customs charges.Voltage and Compliance: Units are 220–240 V AC; use of incompatible power sources voids warranty.

9. Consumer Guarantees (Australia)

Our goods come with guarantees that cannot be excluded under the ACL.You are entitled to a replacement or refund for a major failure and to compensation for reasonably foreseeable loss or damage.You are also entitled to repair or replacement if the failure does not amount to a major failure.

10. Consumer Guarantees (New Zealand)

This warranty operates in addition to rights under the CGA, Sale of Goods Act and Fair Trading Act.
For commercial purchases, the CGA does not apply.

11. How to Make a Claim

Check the User Manual and this document.

Locate proof of purchase and serial number.

Contact hello@chelseyjean.com or 1800 22 66 27.

Provide description and evidence of the issue.

CJ+CO Australia will advise next steps.

Freight is the purchaser’s responsibility unless otherwise agreed upon in writing.

12. Limit of Liability

Liability is limited to repair or replacement of the product.CJ+CO Australia is not liable for indirect loss, removal costs, labour or third-party charges.

13. Force Majeure

CJ+CO Australia is not liable for delay or failure caused by events beyond its control including natural disasters, pandemics, transport strikes or supply-chain interruptions

14. Jurisdiction

These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of Queensland courts.

15. Record of Warranty

Keep proof of purchase, invoice number and delivery details for all claims.

16. Contact

CJ+CO Australia (Chelsey Jean Lymphatics)

Unit 1, 45 Neumann Road Capalaba QLD 4157 📞 1800 22 66 27 ✉️ hello@chelseyjean.com 🌐 www.chelseyjean.com.au

17. Version Control

Version 1.5 • 2025 • CJ+CO AustraliaThis document supersedes all previous versions of the RejuvaNest Pod warranty statement

Return and Refund Terms & Conditions

1. Purpose

These terms explain how CJ+CO Australia manages returns, refunds and exchanges for RejuvaNest Pods sold in Australia and New Zealand, in accordance with the ACL and CGA.

2. Change of Mind

Because the RejuvaNest Pod is a special order wellness device, CJ+CO Australia does not offer refunds or exchanges for change of mind once payment is made or goods dispatched.

3. Faulty or Damaged on Arrival

Notify CJ+CO (Chelsey Jean Lymphatics) within 48 hours with photo evidence of the fault or damage. Please email hello@chelseyjean.com

4. Incorrect Delivery or Missing Items

Please contact CJ + CO (Chelsey Jean Lymphatics) within 7 days of delivery. Please email hello@chelseyjean.com

5. Freight Charges for Returns

Return freight for non-warranty cases is the customer’s responsibility. Authorised warranty returns may be covered at CJ+CO’s discretion.International Customers: Responsible for freight, customs duties and return shipping on any claim.

See TNT surcharges: https://www.tnt.com/express/en_au/site/how-to/understand-surcharges/domestic-shipment-fees.html

6. Refund Method

Approved refunds (for faulty or mis-supplied goods only) are processed to the original payment method within 10 business days of inspection.

7. Non-Returnable Items

Non-returnable unless faulty under ACL: used Pods, contaminated units, items without original packaging or accessories purchased after 30 days.

8. Commercial & Clinic Purchases

For clinic or commercial use, refunds are not available after delivery. Warranty remains valid for 12 months.

9. Consumer Rights

Nothing limits your rights under the ACL or CGA. You are entitled to repair, replacement or refund for major failures as defined by law.

10. Privacy and Data Collection

Customer details collected for purchase, delivery or warranty are handled per the CJ+CO Privacy Policy and used only for support purposes.

11. Contact

CJ+CO Australia • Capalaba QLD 4157 Australia📞 1800 22 66 27 ✉️ hello@chelseyjean.com 🌐 www.cjandco.com.au

12. Version Control

Version 1.5 • 2025 • CJ+CO AustraliaThis document supersedes all previous Return & Refund Terms for the RejuvaNest Pod.

Version 1.6 – 2025 – CJ+CO Australia (Chelsey Jean Lymphatics)
CJLQ Enterprises Pty Ltd ABN 56 640 718 501

1. Introduction

This document outlines the Warranty Terms and Conditions for the CJ+CO Harmonising Mat (“Product”), sold and distributed by CJ+CO Australia (Chelsey Jean Lymphatics) CJLQ Enterprises Pty Ltd ABN 56 640 718 501.

This warranty operates in addition to your rights under the Australian Consumer Law (ACL) and, for New Zealand purchases, the Consumer Guarantees Act 1993 (CGA).

Please retain this document together with proof of purchase.

2. Definitions

(a) ACL - Schedule 2 to the Competition and Consumer Act 2010 (Cth)
(b) Product – The CJ+CO Harmonising Mat purchased new from CJ+CO Australia
(c) CJ+CO Australia - CJLQ Enterprises Pty Ltd ABN 56 640 718 501, Capalaba QLD 4157 Australia
(d) Warranty Period - 12 months from shipment date of purchase
(e) You / Your - original purchaser for personal, professional or commercial use (not resale)

3. Application

This warranty applies only to brand new CJ+CO Harmonising Mat purchased directly from CJ+CO Australia.

Commercial and clinic purchases are covered under the same 12-month Warranty Period.
Clinic or commercial use does NOT extend or expand the warranty period.

Commercial & Clinic Requirement:

A clean towel or single-use protective barrier MUST be placed between the body and the Harmonising Mat surface for every session. Failure to follow barrier protection requirements may void warranty claims relating to contamination, sweat soak, oil absorption or material deterioration

4. Warranty Coverage

CJ+CO Australia will repair or replace (at its discretion) any component found to be faulty due to material defect or manufacturing defect within the Warranty Period. Refurbished parts may be used.

Light globes and electrical components are included under warranty within the 12 month period.

This warranty does not cover deterioration or malfunction resulting from liquid contamination, moisture, spills, sweat, oils or topical substance exposure.

5. What Is Not Covered

This warranty does NOT cover:

a) Labour for repairs, technician call-outs or travel costs
b) Normal wear, cosmetic ageing or marks not impacting product function
c) Damage from misuse, abuse, neglect or failure to follow user instructions
d) Unauthorised repair, tampering, modifications, disassembly
e) Incorrect power supply, electrical surge, storm damage or voltage misuse
f) Transportation, delivery or installation faults not performed by CJ+CO Australia
g) Damage or loss during freight handled by external carriers (see Transit Cover)
h) Any injury or loss resulting from accident, negligence or misuse
i) Products with serial numbers removed, modified or defaced
j) Liquid contamination, staining, moisture absorption or spills of any kind including drinks, water, sweat, oils, creams, lotions, magnesium sprays, essential oils, beauty products, cleaning agents, bodily fluids or humidity exposure.
Personal, clinic or commercial use without a towel or disposable barrier will void warranty relating to surface breakdown, contamination or deterioration.

6. Freight and Delivery Policy

CJ+CO Australia uses independent freight partners. Location-based surcharges may apply including storage, redelivery, limited access and handling costs.

Transit Cover (Australia Post or carrier equivalent) provides compensation for loss/damage occurring only while in transit.

Transit Cover is subject to freight carrier terms and ACL. Transit Cover does not apply where contamination, liquid penetration, sweat, oil or product deterioration occurs after delivery.

Claims can only be lodged by CJ+CO Australia as sender
Customer must notify CJ+CO Australia within 48 hours of delivery with clear photos
Compensation relates to replacement value only not consequential loss, delay, business impact or treatment interruption.

Replacement value refers to the reasonable cost for CJ+CO Australia to repair or replace the Harmonising Mat with the same or equivalent model at the time of assessment. This value is determined solely by CJ+CO Australia based on current replacement cost, not original purchase price, advertised price, resale value or customer expectation.

Product Contents

1x CJ+CO Harmonsing Mat
1x Power Cord (240V)
1x Harmonising Mat carry bag
Instruction Manual
Controller Unit

Technical Specifications

MEASUREMENT: 189cm (L) x 80cm (W)
WEIGHT: 11kg (portable and very easy to move)
POWER: Standard 240V Plug

8. International Shipping

Risk transfers at dispatch
Insurance strongly recommended
Duties, import fees, freight, return shipping and customs charges are purchaser responsibility
Warranty applies but returns must be freighted back to Australia at customer expense
Product is 220-240V AC - incorrect power or adapters voids warranty

9. Consumer Guarantees (Australia)

Your rights under ACL cannot be excluded. You are entitled to replacement or refund for major failure and repair/replacement if the failure is not major.

10. Consumer Guarantees (New Zealand)

Rights apply per CGA / Sale of Goods Act / Fair Trading Act.
Commercial purchases are excluded from CGA claims.

11. Warranty Claim Process

Review manual + this document
Locate proof of purchase and order number
Email hello@chelseyjean.com or call 1800 22 66 27
Provide photos/video and written description of the issue
CJ+CO Australia will advise next steps. Return freight is customer responsibility unless agreed in writing.

12. Limit of Liability

Liability is limited to repair or eplacement of the Product.
CJ+CO Australia is not liable for indirect or consequential loss including business impact or downtime.

13. Force Majeure

CJ+CO Australia is not liable for any delay/failure caused by events beyond reasonable control including natural disasters, pandemics, transport strikes or supply-chain disruption.

14. Jurisdiction

These terms are governed by the laws of Queensland, Australia.
Any disputes are subject to Queensland Courts.

15. Version Control

Version 1.6 • 2025 • CJ+CO AustraliaThis supersedes all previous Harmonising Mat warranty versions.

At CJ&CO Circulate powered by Chelsey Jean Lymphatics, we stand behind the quality and effectiveness of our CJ&CO Circulate products. We are confident that you will love the results you get from using them. However, if for any reason the Circulate does not suit your needs, we offer a 30-day money-back guarantee.

How It Works

Purchase any CJ&CO Circulate Product: Buy any product from our CJ&CO Circulate range and try it out.
Try it out: Use the product as directed for up to 30 days.
Not satisfied?: Please follow the steps below to initiate a return.

Return Process

Contact Customer Service: Reach out to our customer service team within 30 days of your purchase to initiate the return process: hello@chelseyjean.com
Return Authorisation: You will receive a Return Authorisation Number (RAN) and instructions on how to send the product back to us.
Ship the Product: Securely package the product and send it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
Refund: Once we receive the returned product and confirm that it meets our return criteria, we will process your refund.

Terms and Conditions

The 30-day money-back guarantee is only applicable to CJ&CO Circulate purchases made directly from Chelsey Jean Lymphatics through our official website.
The product must be returned in its original packaging and in a resalable condition.
Return shipping costs are not covered by Chelsey Jean Lymphatics and must be paid by the customer.
Refunds will be processed to the original payment method used during purchase.
Chelsey Jean Lymphatics reserves the right to refuse a return if the product shows signs of misuse or damage.
The 30-day money-back guarantee starts from the date we dispatch your order CJ&CO Circulate
This 30-day money-back guarantee is only valid if you have registered your 24 month warranty

Questions?

For any questions regarding these terms & conditions or questions about your return circumstances please do not hesitate to contact us via email at hello@chelseyjean.com

Eligibility

The Chelsey Jean Lymphatics Instagram competition (“Competition”) is open to people aged 18 years or over, except employees of Chelsey Jean Lymphatics and their close relatives and anyone otherwise connected with the organisation or judging of the Competition.
How To Enter:

1.) To enter the Competition, entrants must like the designated competition post on the Chelsey Jean Lymphatics Instagram page and share it on their own Instagram feed or story.

2.) Entrants must have a public Instagram account to participate in the Competition.

3.) Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

4.) Any entries deemed inappropriate or offensive will be disqualified at the discretion of Chelsey Jean Lymphatics.

5.) Entrants must be 18 years or older.

6.) Competition is open to residents of Australia only.

Prize:

1.) The prize(s) for the Competition will be clearly stated in the Instagram post.

2.) The prize(s) is/are as stated and no cash or other alternatives will be offered. The prize(s) is/are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winner Selection:

1.) The winner(s) of the Competition will be selected at random from all eligible entries received.

2.) The winner(s) will be notified through Instagram direct message within 2 days of the closing date of the Competition. If the winner(s) cannot be contacted the prize will only be held for 14 days from the original date the competition closed.

Disclaimer: Chelsey Jean Lymphatics is not affiliated with Instagram or Facebook.

Pre-Order Terms and Conditions

These Pre-Order Terms and Conditions apply to all pre-order products purchased through our online store. By placing a pre-order, you agree to the following.

1. What a Pre-Order Means

A pre-order secures your item before it arrives in our warehouse.

Your payment confirms your allocation in the next shipment.

Estimated delivery dates are listed on the product page and may change.

2. Payment

Pre-orders must be paid in full at checkout.

Your order is confirmed once payment is processed.

3. Delivery Timeframes

Delivery dates are estimated and may shift due to manufacturing, shipping, customs, or freight delays.

If delays occur, we will notify you by email.

4. Refunds & Cancellations

You may request a refund on your pre-order at any time before the item has been dispatched.

Refund options:

• Full refund to your original payment method

• Exchange or store credit if preferred

Once your pre-order has been shipped, our standard returns policy applies.

5. Changes to Your Order

If you need to update your email, phone number, or shipping address, please contact us as soon as possible.

Address changes are not guaranteed once fulfilment begins.

6. Combined Orders

If you order in-stock items together with pre-order items, your order will ship when all items are available.

To receive in-stock items earlier, please place a separate order.

7. Price Protection

The price you pay at checkout is final.

Pre-order prices will not be adjusted after purchase, even if the price changes.

8. Shipping

Shipping timeframes apply after your pre-order has arrived at our warehouse and has been dispatched.

Tracking information will be emailed once your order leaves our warehouse.

9. Product Updates

Occasionally product packaging, colour, or specifications may be updated by our suppliers.

Minor changes do not qualify for cancellations unless the product becomes materially different from what was advertised.

10. Contact

If you need help with your pre-order, please reach out to our team at:

hello@chelseyjean.com.au